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What is jitter?

Information is transported from your computer in data packets across the internet. They are usually sent at regular intervals and take a set amount of time.


Jitter is when there is a time delay in the sending of these data packets over your network connection. This is often caused by network congestion, and sometimes route changes.

Essentially, the longer data packets take to arrive, the more jitter can negatively impact the video and audio quality.


Jitter can be the difference between a successful voice over internet protocol (VoIP) call and a disastrous, glitchy one. 

So, what exactly are data packets and VoIP calls?

  • Data packets: Although we may not be aware of it, we communicate online through data packets. When one or more of these packets fails to reach their endpoint, that’s when we may experience high jitter. 

  • VoIP: Voice over internet protocol (VoIP) converts your voice into data so that it can be transmitted in the aforementioned packets over the internet. Your voice is broken down into data packets and transmitted across the internet to its destination—the receiver of your call.

When choosing a VoIP provider, it’s always beneficial to look out for those that have exceptional HD video and audio quality, like that provides you clear, reliable voice and video quality on any device. 

You can connect anywhere, anytime with which is why many businesses use it as their all-in-one solution that goes beyond phone calls!

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